How do you verify guests?
Guests go through the ID verification process on VacayMyWay either during the account creation process or the booking process. They are put through a combination of checks against our database and are also checked by our biometric and ID verification software.
Does every guest get ID verified?
If you have protection enabled on your listing then all of your guests will go through the ID verification process.
What if I get a booking from a guest that has stayed before? Will they need to be verified again?
Only if there is a substantial gap between the guest’s bookings. This allows us to complete checks on whether the guest has received bad reviews or caused damage in-between the bookings.
Is my personal information and guest information safe?
Yes – our process has been designed to ensure your information is 100% secure. All personal information is encrypted, ensuring all personal identifying information remains protected. We will only ever show partial personal information to ensure the privacy of our members.