Chargebacks and dispute process

Disputes and fraud

At VacayMyWay, we are merchant of record and will receive initial communication if a traveler files a contest. We believe that you, the host or property manager have the right to determine how this process is handled and will ask for your direction when determining how to respond. Together we can effectively tackle the issue. We currently use Stripe processing and have account managers that help us navigate any and all disputes.

Please feel free to contact us at support@vacaymyway.com if we haven't reached out to you already.

Stripe:

Learn what disputes are, how the process works, and how to prevent them from happening.

A dispute (also known as a charge-back) occurs when a cardholder questions your payment with their card issuer.

To process a charge-back, the issuer creates a formal dispute on the card network, which immediately reverses the payment, pulling the money for the payment—as well as one or more network dispute fees—from Stripe. After that, Stripe debits your balance for the payment amount and dispute fee.

To help our users submit the best possible response for each dispute, Stripe provides a guided process within the Dashboard. This allows you to provide all of the necessary text and images that are appropriate to the dispute reason and your counter argument.

If you need help with a dispute, contact support.